Vuma is the problem.

We've been without internet since Friday. We've been asking for assistance constantly with empty promises. We were told that a technician will come out between 16:00 and 17:30 today (Sunday). At 17:00 a brightlink technician phoned asking if we are connected. When we said no, we are waiting for a technician who should be here any minute we were told no technicians come at this hour. And that Vuma did not send them anything about sending a technician.

This is also not the first time we've had issues. In September/October we were without internet for more than a week and again Vuma was messing us around. Sending 3 teams to come and replace the fibre line inside the house. Twice they were meant to send someone to splice the line but sent the wrong technicians. Each time leaving us for another 24 to 48 hours without internet. But we still pay for the service.

We've moved Service providers thinking it was their fault. But obviously the issue is with Vuma.

Why can't you take care of your clients Vuma? The amount of airtime I've spent following up on you is ridiculous. The amount of hours I've spent without service is ridiculous.