BG
Bhut G
1 reviews | Active since May 2023
16 Sept 2023, 08:59
Vuma is the pits
Why must i wait 48-72 hours for my internet to be back and running again? Everyday without my internet running i lose money and you are telling me you are ok with that. However month end you will be digging in my bacnk account for money, does that even make sense to you? YOU DONT CARE ABOUT YOUR CLIENTS. if you cant resolve this issue today cancel my subscription please so i can subscribe to something that works. And reimburse me (pro rata) for the remaining days i have with you. I cant deal with you and eskom at the same time, are you aware that we live in an era where people work from home and depend on electricity and internet for money? Why the incompetence?
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Replies (2)
Vumatel's replyOfficial
16 Sept 2023, 17:49Good day Bhut
Please note that we have escalated the ticket logged with your ISP to our support team to assist, and we will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated the ticket logged with your ISP to our support team to assist, and we will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply16 Sept 2023, 17:49
Official
Good day Bhut
Please note that we have escalated the ticket logged with your ISP to our support team to assist, and we will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated the ticket logged with your ISP to our support team to assist, and we will revert once feedback is received.
Kind Regards
The Vuma Team
BG
Bhut G's updateReviewer Update
17 Sept 2023, 10:34These jokers send me an email to rate their "post maintenance service" and they haven't done anything to resolve my issue. Its my third day offline now. I just need vuma to cancel my subscription so i can go subscribe to a better network, its enough now.
BG
Bhut G's update17 Sept 2023, 10:34
Reviewer Update
These jokers send me an email to rate their "post maintenance service" and they haven't done anything to resolve my issue. Its my third day offline now. I just need vuma to cancel my subscription so i can go subscribe to a better network, its enough now.