SM
Siphesihle M
1 reviews | Active since Jul 2022
09 May 2024, 09:49
VUMA IS NONSENSE 🚮
Vuma provides ka service....I've had a problem with my connection for over ten days now...spending money calling staying on the line for Hours being given case numbers and references being told in 24 hours I'll be reconnected but till this day nothing...mind you their payment received but no service rendered till this day,I'm jus redirected to one department from the other with no proper assistance.....SO UNPROFESSIONAL!
Helpful (0)
Replies (9)0
Replies (9)SM
Siphesihle M's updateReviewer Update
09 May 2024, 11:30How is payment required when debit went off and when calling them they say problem is with vuma systems because on MWEB it appears active?... query was escalated days ago with no assistance from both vuma and MWEB
SM
Siphesihle M's update09 May 2024, 11:30
Reviewer Update
How is payment required when debit went off and when calling them they say problem is with vuma systems because on MWEB it appears active?... query was escalated days ago with no assistance from both vuma and MWEB
SM
Siphesihle M's updateReviewer Update
09 May 2024, 11:31No no no you guys can't debit my account and then tell me .... payment is required what nonsense is that!!
SM
Siphesihle M's update09 May 2024, 11:31
Reviewer Update
No no no you guys can't debit my account and then tell me .... payment is required what nonsense is that!!
Vumatel's replyOfficial
09 May 2024, 11:33 Good day Siphesihle
Please contact your ISP to assist update payment on their end, as we unfortunately can not assist with account-related inquiries.
Kind Regards
The Vuma Team
Please contact your ISP to assist update payment on their end, as we unfortunately can not assist with account-related inquiries.
Kind Regards
The Vuma Team
Vumatel's reply09 May 2024, 11:33
Official
Good day Siphesihle
Please contact your ISP to assist update payment on their end, as we unfortunately can not assist with account-related inquiries.
Kind Regards
The Vuma Team
Please contact your ISP to assist update payment on their end, as we unfortunately can not assist with account-related inquiries.
Kind Regards
The Vuma Team
SM
Siphesihle M's updateReviewer Update
09 May 2024, 11:36I've called my ISP several times to be told it's a Vuma issue.... queries logged with false feedback
Your systems were down couple of days back... you guys had problems with PayPal and knowing payment went through or not.....it appears on your side vuma that my service has expired.....you guys n these services providers used aren't honestly doing a great job joined because one blames the other 🚮
Your systems were down couple of days back... you guys had problems with PayPal and knowing payment went through or not.....it appears on your side vuma that my service has expired.....you guys n these services providers used aren't honestly doing a great job joined because one blames the other 🚮
SM
Siphesihle M's update09 May 2024, 11:36
Reviewer Update
I've called my ISP several times to be told it's a Vuma issue.... queries logged with false feedback
Your systems were down couple of days back... you guys had problems with PayPal and knowing payment went through or not.....it appears on your side vuma that my service has expired.....you guys n these services providers used aren't honestly doing a great job joined because one blames the other 🚮
Your systems were down couple of days back... you guys had problems with PayPal and knowing payment went through or not.....it appears on your side vuma that my service has expired.....you guys n these services providers used aren't honestly doing a great job joined because one blames the other 🚮
SM
Siphesihle M's updateReviewer Update
09 May 2024, 12:12I have emailed proof of payment.... ticket number for query MWB***2
With last ref number that confirmed issue should be resolved in 24hrs by vuma which is MWB***6
With last ref number that confirmed issue should be resolved in 24hrs by vuma which is MWB***6
SM
Siphesihle M's update09 May 2024, 12:12
Reviewer Update
I have emailed proof of payment.... ticket number for query MWB***2
With last ref number that confirmed issue should be resolved in 24hrs by vuma which is MWB***6
With last ref number that confirmed issue should be resolved in 24hrs by vuma which is MWB***6
Vumatel's replyOfficial
09 May 2024, 12:49Good day Siphesihle
Please note that we have escalated your inquiry to our account team to assist in updating the payment. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our account team to assist in updating the payment. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply09 May 2024, 12:49
Official
Good day Siphesihle
Please note that we have escalated your inquiry to our account team to assist in updating the payment. We will revert once feedback is received.
Kind Regards
The Vuma Team
Please note that we have escalated your inquiry to our account team to assist in updating the payment. We will revert once feedback is received.
Kind Regards
The Vuma Team
SM
Siphesihle M's updateReviewer Update
09 May 2024, 12:57Will it take me another 10 days?
SM
Siphesihle M's update09 May 2024, 12:57
Reviewer Update
Will it take me another 10 days?
SM
Siphesihle M's updateReviewer Update
09 May 2024, 12:57Or more with paid subscription no service rendered
SM
Siphesihle M's update09 May 2024, 12:57
Reviewer Update
Or more with paid subscription no service rendered
Vumatel's replyOfficial
10 May 2024, 09:02Good day Siphesihle
Please note that we have requested feedback from the team regarding your inquiry. We will revert once feedback has been received.
Kind Regards
The Vuma Team
Please note that we have requested feedback from the team regarding your inquiry. We will revert once feedback has been received.
Kind Regards
The Vuma Team
Vumatel's reply10 May 2024, 09:02
Official
Good day Siphesihle
Please note that we have requested feedback from the team regarding your inquiry. We will revert once feedback has been received.
Kind Regards
The Vuma Team
Please note that we have requested feedback from the team regarding your inquiry. We will revert once feedback has been received.
Kind Regards
The Vuma Team