Vuma is deplorable, *********** and lacks communication

Vumatel wow what shocking service.

The issue: The previous tenants did not use the internet. The ones before that are overseas and we cannot get there names or details because the estate agents in charge of my rental don't have this information to cancel their account.

After substantial time back and forth for 2 or 3 weeks between Vuma and Afrihost the following transpired. Please note Afrihost took over dealing with Vuma because I couldn't deal anymore.

9 October: Vuma Installation scheduled today for 11:30. Nobody pitches. I'm at work at 14:30 and my security calls to tell me Vuma is at the gate. Nobody is home. And nobody knows how the 11:30 slot was scheduled??????

The installation team only operates via email and not telephonically. No calls to confirm the appointment. Ongoing issues since 24 September where they say its Afrihost that needs to address the issue and vice versa. My partner and I have collectively spoken to about 15 different people at Vuma. Constantly have to explain the problem to every person as there are no records kept. Constantly get told different stories or the same unhelpful feedback.

After 2-3 weeks of this torture, I finally lost my patience and I screamed at one of your poor consultants today and I feel awful. My boyfriend gave up on this nonsense a few days ago because he also lost his temper and couldn't deal anymore. Head office needs to wake up!!!!

And installations blaming technical team for the mess up. DON'T YOU WORK FOR THE SAME COMPANY? WHERE IS THE COORDINATION, COMMUNICATION, COMPETENCE, PROFESSIONALISM?

Still no internet. They want to reschedule for Monday at 2:30pm. Why can't you do installations in the morning or at a client's available time? Or stick to scheduled appointments?

We have to live through another weekend without internet. I work from home and client's are suffering because I can't have sessions online at the moment. I'm losing income - a months worth thanks to Vuma.

And the most ridiculous part is your office is LITERALLY next door. Your installation team can WALK here.

The shocking level of service is deplorable. I lived overseas for 2 years. Ordered fibre and guess what, was called the day I ordered, book a convenient time for installation the next day which also happened to be a WEEKEND as I studied and worked fulltime.

The culture if incompetence and middle man nonsense in South Africa is pathetic. And making your job my problem is not acceptable.

See your Google reviews - clearly I'm not the first to suffer this unnecessary unprofessionalism.