Vuma is **** customer service

My Fibre line was off for a week. After many emails I decided to cancel my subscription. Only then they decided a technician must come out. And they did not ask me on an appropriate time I would able to have someone at home and available because I live alone. They just sent the technician out. And called me to say he is at my place. Was I supposed to clock off at work and just leave for home as If that is possible. My Fibre is still broken for two weeks now. Why dnt they just come and get the router and clear my line so I can go with another service provider so my Fibre can work again problem solved!!!!