Vuma is a ****

I have waited for more than a month for the fibre to be installed. The WhatsApp line takes forever to respond and agents are very rude. They are refusing to cancel the subscription and yet they have not install the wifi. I do not know how many times have I messaged them with no help. It’s a pity because I have already paid, that is why they don’t care. I was given a case number, was told that my query will be escalated to relevant department still nothing, only to find out that the case has been closed. Closed how, course I’m still waiting for people that I was told they will arrive in 72 hours. 7 weeks later no fibre nothing.