1 reviews | Active since Apr 2024
VUMA Incompetence
Our Fiber has been down since 3 April 2024 with a blinking red LOS Light and no Light on the PON The issue was reported to Afrihost and escalated to Vumatel on multiple occasions under reference number ***1 without getting resolved,
I keep calling VUMA and they keep using an excuse of a backlog that has caused this, but nobody can seem to tell me when a tech will be out to fix the issue.
The only resonse I got from Vumatel was as the following email received from a Mapula Mahlakanya
"We would like to inform you that we have dispatched a technician to attend to your problem with Ticket ref ***1
During this visit, the technician may not necessarily require access to your residence, as it is possible that the issue can be resolved from outside your premises.
Rest assured, we will schedule a specific appointment with you in the event that access to your home is needed for a more comprehensive resolution.
Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP), , .
Sincerely,
The Vuma Team"
that was on Thursday 4 April 2024 at 8:28 AM.
TO date, no tech has come to the property nor have I had Any further communication from VUMA
VUMA cannot resolve any issues and do not have any Idea what is happening in their own company
6 Days now with no Internet and Counting.
VUMA fix your Mess
We trust that you are well,
We sincerely apologise for the experience thus far, this is not a true reflection of our customer experience. We have requested an update regarding the above ticket, once provided we will be in contact with you.
Kind regards,
The Vuma Team
Best regards,
We trust that you are well,
We sincerely apologise for the experience thus far, this is not a true reflection of our customer experience. We have requested an update regarding the above ticket, once provided we will be in contact with you.
Kind regards,
The Vuma Team
Best regards,
I just received the exact same mail from a Janine Lamprecht
that says
"
We would like to inform you that we have dispatched a technician to attend to your problem with Ticket ref ***1
During this visit, the technician may not necessarily require access to your residence, as it is possible that the issue can be resolved from outside your premises.
Rest assured, we will schedule a specific appointment with you in the event that access to your home is needed for a more comprehensive resolution.
Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP) "
This is the exact same mail I received Last Thursday, Should it not be a Scheduled visit by now so that somebody can be at home
This is not resolving the issue, this is doing the exact same thing and expecting different results
I just received the exact same mail from a Janine Lamprecht
that says
"
We would like to inform you that we have dispatched a technician to attend to your problem with Ticket ref ***1
During this visit, the technician may not necessarily require access to your residence, as it is possible that the issue can be resolved from outside your premises.
Rest assured, we will schedule a specific appointment with you in the event that access to your home is needed for a more comprehensive resolution.
Should you require any further assistance or have any questions, please feel free to reach out to your Internet Service Provider (ISP) "
This is the exact same mail I received Last Thursday, Should it not be a Scheduled visit by now so that somebody can be at home
This is not resolving the issue, this is doing the exact same thing and expecting different results
We can confirm that the above ticket has been restored.
Kind regards,
The Vuma Team
Best regards,
We can confirm that the above ticket has been restored.
Kind regards,
The Vuma Team
Best regards,