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Azola N

1 reviews | Active since Mar 2023

10 Mar 2023, 08:40

Vuma has the worst horrible service

I’ve had an outage since the 2nd of March 2023 and I reported the issue I’ve been waiting for technicians since it’s been a week now without fiber that I’ve paid already Their service is the worst if technicians don’t come to my house today I’m canceling the contract I will look for another service provider

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Replies (5)
Vumatel
Vumatel's reply10 Mar 2023, 10:33
Official
Good day Azola N

Thank you for getting in touch. 

We are truly sorry about the inconvenience experienced. 

We have escalated the ticket to be expedited, they will get in touch. 

Kind regards
The Vuma Team
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Azola N's update10 Mar 2023, 10:37
Reviewer Update
Hopefully they will be in touch today it’s been a week already if they don’t get I touch I want to cancel my subscription with you guys
Vumatel
Vumatel's reply10 Mar 2023, 10:45
Official
Thank you for your response. 

We will make sure that they get in touch. 

Kind regards
The Vuma Team
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Azola N's update10 Mar 2023, 15:05
Reviewer Update
It’s now 3PM and i have not gotten a call about technicians coming to my house to fix my fiber
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Azola N's update11 Mar 2023, 10:05
Reviewer Update
Your service is poor matter of fact it’s non existent it’s been a full week without fiber which I paid for already how long does it take for technicians to come really