Vuma has no idea what they are doing and actively lying to me

I’ve had a request for service activation since last week , my ISP placed a request to clear the premise and Vuma sent confirmation that the line has been cleared , I work from home and I stressed the importance of having internet , I call to request feedback on my activation order that has been pending since last week and now they are telling me there still needs to be a clearance request placed on the premise , something that was done last week and confirmed via Vuma automated email system .

There is clearly confusion and lies being told because how can an activation order be placed if the premise wasn’t cleared .

I was aware that Vuma is a very unprofessional company but this level of incompetence in astounding . And your call center agents are very rude

I WANT INTERNET TODAY !!!