CW
Cole W
1 reviews | Active since Jun 2018
25 Jun 2018, 08:38
Vuma has had more than 9 months to set up my fibre service and it’s still not up and running.
I ordered fibre (October 2017), I still have no connection 9 months later. After many back and forth conversations with my ISP and with Vumatel, I am still waiting. A lot of my time, money and effort has been wasted because I have been trying hard to get my service up and running, which is not my job to do. I am appalled with their service, or rather a lack thereof. I was even asked for more time (over and above the 9 months) and I have them that too. Over a week later, still nothing. I can’t get my time back, but I want my money or my service up and running. This is absolutely ridiculous and completely unprofessional.
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Cole W's updateReviewer Update
27 Jun 2018, 16:32So, today, I made special arrangements to leave work early to meet with the "technicians" from Vuma to come and remove the old ONT and install a brand new one for apparently no good reason as, after all this time, as previously mentioned in my first statement, I'm still without a fully working fibre connection! Apparently the fibre needs to be spliced? I was told this, I don't know how long ago (very close to the beginning of this whole dreadful process) and this still has not been done (after 6 men from Vuma were at my apartment today alone, and 8 in total plus 9 months of available prep/implementation time)?! I have now grown tired of the most terrible service I have ever received in my entire life!!! If I could rate in the negative regarding customer service and urgency from Vumatel, it would be an outright -100/100. I have gone above and beyond the call of duty as a customer (which should never happen) and yet I still sit with this problem!!! A customer should never have to go out of their way and spend money/time outside of what is expected from a "professional"!!! I, again, have to wait until tomorrow (28-06-2018) to arrange for another, separate, "technician" to come and splice my fibre?! Why aren't the "technicians" sent out as a team to complete one job as a whole in one go?! I have a neighbor (in the same building as I am) who has fibre and I pre-ordered mine way before he even knew it was an option for our area!!! This is absolutely ridiculous!!! It would appear as though Vuma has no regard for their customers at all. If I had seen last years rating on myBroadband for Vuma (barely s****ing through top 10 providers at rank 9) I would've probably taken a different option/route to my internet dilemma.
CW
Cole W's update27 Jun 2018, 16:32
Reviewer Update
So, today, I made special arrangements to leave work early to meet with the "technicians" from Vuma to come and remove the old ONT and install a brand new one for apparently no good reason as, after all this time, as previously mentioned in my first statement, I'm still without a fully working fibre connection! Apparently the fibre needs to be spliced? I was told this, I don't know how long ago (very close to the beginning of this whole dreadful process) and this still has not been done (after 6 men from Vuma were at my apartment today alone, and 8 in total plus 9 months of available prep/implementation time)?! I have now grown tired of the most terrible service I have ever received in my entire life!!! If I could rate in the negative regarding customer service and urgency from Vumatel, it would be an outright -100/100. I have gone above and beyond the call of duty as a customer (which should never happen) and yet I still sit with this problem!!! A customer should never have to go out of their way and spend money/time outside of what is expected from a "professional"!!! I, again, have to wait until tomorrow (28-06-2018) to arrange for another, separate, "technician" to come and splice my fibre?! Why aren't the "technicians" sent out as a team to complete one job as a whole in one go?! I have a neighbor (in the same building as I am) who has fibre and I pre-ordered mine way before he even knew it was an option for our area!!! This is absolutely ridiculous!!! It would appear as though Vuma has no regard for their customers at all. If I had seen last years rating on myBroadband for Vuma (barely s****ing through top 10 providers at rank 9) I would've probably taken a different option/route to my internet dilemma.