ES
Eon S
1 reviews | Active since Oct 2023
24 Oct 2024, 15:08
Vuma goes downhill as fast as their name.
Vumatel have gone downhill so fast; I used to enjoy their speedy feedback and transparency regarding my fibre line. I receive no warnings anymore regarding my line or any maintenance, or any feedback from their “Vuma Accredited Maintenance Partner” about why our line is down. It’s been over 48 hours without any feedback except an “appointment” email that they didn’t even pitch for.
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Replies (2)
Vumatel's replyOfficial
24 Oct 2024, 16:03Good day, Eon Smuts.
Thank you for getting in touch.
Your ticket was logged this morning and is still within SLA (service level agreement), a technician will be dispatched.
Kind regards
The Vuma Team
Thank you for getting in touch.
Your ticket was logged this morning and is still within SLA (service level agreement), a technician will be dispatched.
Kind regards
The Vuma Team
Vumatel's reply24 Oct 2024, 16:03
Official
Good day, Eon Smuts.
Thank you for getting in touch.
Your ticket was logged this morning and is still within SLA (service level agreement), a technician will be dispatched.
Kind regards
The Vuma Team
Thank you for getting in touch.
Your ticket was logged this morning and is still within SLA (service level agreement), a technician will be dispatched.
Kind regards
The Vuma Team
ES
Eon S's updateReviewer Update
24 Oct 2024, 16:12Afrihost escalated this ticket at 13:20 this afternoon, where Vuma was supposed to call me. I still have not received a call from you. This review response has been the only response from Vumatel.
ES
Eon S's update24 Oct 2024, 16:12
Reviewer Update
Afrihost escalated this ticket at 13:20 this afternoon, where Vuma was supposed to call me. I still have not received a call from you. This review response has been the only response from Vumatel.