Vuma give ticket numbers but no follow ups

Struggling for a month and two weeks now to get internet connected.First Vuma keep on getting my address wrong and after a month of co respondence for the address, they tell me that fly.cool never released my line. They gave me another ticket number ( one of many) telling me in three days time it will be sorted. Now I'm beginning to think they give people ticket numbers to procrastinate the whole story.And on top of that they have your money but you must spend a lot of money on data while they got no worries about you the customer.