ED
Emile D
1 reviews | Active since Apr 2019
12 May 2023, 18:56
Vuma Fibre issues and poor service
Worst service I have ever experienced. Been having fibre issues for 7 days now and Vumatel has nit sent out a tecnician to investigate the fault at all. I have only had one call from the rudest helpdesk person I have ever spoken to!
Afrihost has done all they can and Vuma need to resolve, but instead of sending out a technician, they keep trying to resolve remotely and it is not working. Not happy at all with the service I have received!!
Helpful (0)
Replies (3)0
Replies (3)
Vumatel's replyOfficial
13 May 2023, 16:02Good day
Kindly note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Vumatel's reply13 May 2023, 16:02
Official
Good day
Kindly note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
Kindly note that we have escalated the above-provided ticket to our maintenance team to assist. We will revert once feedback is received.
Kind Regards
The Vuma Team
ED
Emile D's updateReviewer Update
14 May 2023, 09:19Hi
Your maintenance team finally informed me yesterday that a technician would be coming out today. But she was going to confirm an approximate time of when the technician would be coming and call me back.
This never happened, now I have to sit around and wait like an idiot until a technician arrives. How is this acceptable?
I don't need an exact time but just a time range so that I can plan my day.
Your maintenance team finally informed me yesterday that a technician would be coming out today. But she was going to confirm an approximate time of when the technician would be coming and call me back.
This never happened, now I have to sit around and wait like an idiot until a technician arrives. How is this acceptable?
I don't need an exact time but just a time range so that I can plan my day.
ED
Emile D's update14 May 2023, 09:19
Reviewer Update
Hi
Your maintenance team finally informed me yesterday that a technician would be coming out today. But she was going to confirm an approximate time of when the technician would be coming and call me back.
This never happened, now I have to sit around and wait like an idiot until a technician arrives. How is this acceptable?
I don't need an exact time but just a time range so that I can plan my day.
Your maintenance team finally informed me yesterday that a technician would be coming out today. But she was going to confirm an approximate time of when the technician would be coming and call me back.
This never happened, now I have to sit around and wait like an idiot until a technician arrives. How is this acceptable?
I don't need an exact time but just a time range so that I can plan my day.
Vumatel's replyOfficial
16 May 2023, 14:19Good day
Kindly note that our maintenance team has conducted the speed test, the team advises that you contact the ISP to reallocate their IP address to reconnect your line.
Kind Regards
The Vuma Team
Kindly note that our maintenance team has conducted the speed test, the team advises that you contact the ISP to reallocate their IP address to reconnect your line.
Kind Regards
The Vuma Team
Vumatel's reply16 May 2023, 14:19
Official
Good day
Kindly note that our maintenance team has conducted the speed test, the team advises that you contact the ISP to reallocate their IP address to reconnect your line.
Kind Regards
The Vuma Team
Kindly note that our maintenance team has conducted the speed test, the team advises that you contact the ISP to reallocate their IP address to reconnect your line.
Kind Regards
The Vuma Team