AJ
Andile J

1 reviews | Active since Jan 2019

22 Jun 2023, 16:55

Vuma Fibre is a **** don't buy the package!!!!

Quite disappointed in Vumatel. I gave them the benefit of the doubt after having ****med my mom last year. The promoter or whatever they are called came to our house today to sell the Vuma Fibre package, I told the consultant about the previous **** and he assured me after I have paid, they will ring in a few miniutes to confirm order and address to come and install. Reluctantly after over 30 minutes of persuasion I gave in and signed up. I immediately made an internet payment, showed it to the man, he went on the link he had sent and it showed it's paid. Until this time, there is no confirmation as to when the Fibre will be connected. I called the guy who sold me the package, he said to give him a few minutes as they were supposed to call and he has gone awol as well. I fail to understand why I didn't do my homework again after they ripped my mom off. Right now I just want my money back, I have zero interest in these ****med!!!!

0
Replies (4)
AJ
Andile J's update23 Jun 2023, 10:28
Reviewer Update
Vuma tel if you are not going to install my Fibre by end of day, please can I be refunded, because you are fully paid. It's pointless also to ring me for 3 seconds as when I was to pick up you had already hanged up. You did this deliberate so that you can come here and lie that you tried to make contact with me. I also spoke to Thabang your consultant who sold us the package that your company is a zero with regards to customer service. Starting from today onwards I will give your company a poor rating until you either refund me my money back or you install the Fibre by end of business day. I paid, I have just given you my address in private, so what is your excuse?
Vumatel
Vumatel's reply23 Jun 2023, 10:35
Official
Thank you for your response. 

We can only locate the canceled order for Nobengazi Jonas. Please provide us with the order number. 

Kind regards
The Vuma Team
AJ
Andile J's update23 Jun 2023, 11:28
Reviewer Update
Vumatel I am still waiting for a response. You have received payment, let the service match the remuneration. What did we pay for exactly?
AJ
Andile J's update23 Jun 2023, 12:12
Reviewer Update
Vumatel can you just kindly refund me back my money. I paid for the services and you have failed to deliver. I gave you the order number and all that you required yet you have not even had the decency to update me on the status of the installation. This is the poor customer service we speak of when we talk about your company. I am not going to nag you about service delivery, just pay me back my money!!!!!