VUMA fibre

My husband paid wifi on the 25 August 2024 till today they failing to reconnect us instead they keep on saying they will send technicians to check our rooter ,its so difficult to talk to them they dont have a call center u just log a call through whatsup then u wait for their response no follow up you have to send that whatsup everyday with the hope of they will come but nhaa they dont have email address