Vuma Fiber- Paid For Service But No Installation And False Technician Report.

Vuma Fiber- Paid For Service But No Installation And False Technician Report.

I am extremely dissatisfied with the service I have received from Vuma Fiber. On 22 December 2025, I activated a Vuma Fiber service and made payment as instructed by the consultant I was communicating with via WhatsApp, Zenande Beswa.

On 23 December, I was informed that a technician would be dispatched under Case Number: ***9 to install the CPE/ONT, and that the technician would contact me between 23 and 24 December to carry out the installation.

To date, no technician has arrived at my residence, and no one has contacted me to perform the installation. Today, when I followed up with the consultant via WhatsApp, I was shocked to be told that a technician allegedly visited my residence on 23 November at 16:46 to complete the installation. This information is completely false. No technician has ever come to my home, and I find it deeply concerning that false job completion information is being recorded.

It is unacceptable for a company of Vuma Fiber’s size to allow inaccurate and misleading information to be logged, especially when a customer has already paid in full and is still without service. This reflects a serious lack of accountability, professionalism, and customer service.

I currently have no Wi-Fi access, which is a major inconvenience as I rely on internet connectivity for work purposes, and my children also depend on it for television and other activities.

I am requesting:

Immediate clarification on why false installation information was recorded

Urgent installation of my fiber service

Proper communication and accountability from Vuma Fiber

I expect this matter to be treated with urgency, as I have upheld my side of the agreement by making payment and remaining available for installation.