Vuma downtime

Our Vuma connection has been down for approximately 5 days of the past 2 weeks - with Vuma technicians fixing other peoples problems causing the most issue, by breaking our line when fixing other issues. The service turn-around time has been extremely frustrating, taking 12 - 24 hours to get someone out to fix the issue, which can at times take 5 minutes to get fixed. Paying for a service that is not being provided and having the almost daily frustration of contacting the call centre , having someone at home to let the technician in etc. is really not what we expected when installing a fibre connection in our house.