DP
Dewald P

1 reviews | Active since Aug 2021

20 Nov 2024, 10:34

VUMA disappointing service

We finally got our internet up and running after a long and tedious process of going back and forth with different ISP and VUMA and after this extremely long struggle we got our line up and running for only 9 hours before VUMA decided it was best to now completely deactivate a perfectly functioning fibre line!

Now a technician has to come to our house to reactivate a which was perfectly working fibre line that VUMA had decided need to be switched off for only a technician to switch it back on with no estimate and the closest estimate being 24 to 72 hours.

Now because of VUMA's brilliance, we are without internet again, with no idea of when it will be switched on again.

There is a reason why they only have a 2 and a half star rating with numerous complaints about their customer service and quite frankly, how well organised they are.

I am truly dissapointed in VUMA and they seriously need to review their entire operation.

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Replies (1)
Vumatel
Vumatel's reply20 Nov 2024, 11:40
Official
Good day  Dewald Potgieter. 

Thank you for getting in touch. 

Your services have been activated. We truly apologize for the interruption in your connectivity. 

Kind regards
The Vuma Team