HW
HILDA W
1 reviews | Active since Dec 2014
17 Apr 2023, 14:18
VUMA ***
VERY UNHAPPY WITH YOUR SERVICE HOW ON EARTH DO YOU DO MAINTENANCE FOR THE ENTIRE WEEK AND STILL TELL ME THAT I WILL BE BILLED FOR THIS WEEK EVEN THOUGH I WILL HAVE NO CONNECTION IN REGARDS TO ME WORKING FROM HOME IM TOLD TO MAKE ALTERNATIVE ARRANGEMENTS WHAT **** IS THAT.I HOPE YOU WILL RE REIMBURSE ME ON WORK DAYS LOST.I MEAN WHY NOT DO THIS OVER WEEKENDS OR INFORM US PRIOR THAT WOULD GIVE ENOUGH TIME TO MAKE OTHER ARRANGEMENTS IF POSSIBLE
Helpful (0)
Replies (5)0
Replies (5)
Vumatel's replyOfficial
18 Apr 2023, 08:53Good day
We apologize for the experience thus far. Kindly note that we tried to make contact with you regarding your inquiry, however, the call went unanswered. Please advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Kindly note that we tried to make contact with you regarding your inquiry, however, the call went unanswered. Please advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
Vumatel's reply18 Apr 2023, 08:53
Official
Good day
We apologize for the experience thus far. Kindly note that we tried to make contact with you regarding your inquiry, however, the call went unanswered. Please advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
We apologize for the experience thus far. Kindly note that we tried to make contact with you regarding your inquiry, however, the call went unanswered. Please advise on the appropriate time to make contact.
Kind Regards
The Vuma Team
HW
HILDA W's updateReviewer Update
18 Apr 2023, 09:26***
HW
HILDA W's update18 Apr 2023, 09:26
Reviewer Update
***
Vumatel's replyOfficial
18 Apr 2023, 15:19Good day
Thanks for taking our call earlier today. Kindly note that there is an outage in your area due to fibre and the Technician team is currently working on the repairs. We will revert once feedback is provided as per the phone call.
Kind Regards
The Vuma Team
Thanks for taking our call earlier today. Kindly note that there is an outage in your area due to fibre and the Technician team is currently working on the repairs. We will revert once feedback is provided as per the phone call.
Kind Regards
The Vuma Team
Vumatel's reply18 Apr 2023, 15:19
Official
Good day
Thanks for taking our call earlier today. Kindly note that there is an outage in your area due to fibre and the Technician team is currently working on the repairs. We will revert once feedback is provided as per the phone call.
Kind Regards
The Vuma Team
Thanks for taking our call earlier today. Kindly note that there is an outage in your area due to fibre and the Technician team is currently working on the repairs. We will revert once feedback is provided as per the phone call.
Kind Regards
The Vuma Team
HW
HILDA W's updateReviewer Update
18 Apr 2023, 15:45HI THERE THANK YOU FOR YOUR EMAIL HOWEVER I AM CONSIDERING CHANGING PROVIDERS AS WE ARE WORKING FROM HOME AND THIS IS NEGATIVELY IMPACTING MY WORKING HOURS, AS I GET PAID BY THE HOUR ..
HW
HILDA W's update18 Apr 2023, 15:45
Reviewer Update
HI THERE THANK YOU FOR YOUR EMAIL HOWEVER I AM CONSIDERING CHANGING PROVIDERS AS WE ARE WORKING FROM HOME AND THIS IS NEGATIVELY IMPACTING MY WORKING HOURS, AS I GET PAID BY THE HOUR ..
Vumatel's replyOfficial
19 Apr 2023, 07:48Good day
We apologize for the experience thus far.
Please contact your ISP to assist with your service termination or cancelation.
Kind Regards
The Vuma Team
We apologize for the experience thus far.
Please contact your ISP to assist with your service termination or cancelation.
Kind Regards
The Vuma Team
Vumatel's reply19 Apr 2023, 07:48
Official
Good day
We apologize for the experience thus far.
Please contact your ISP to assist with your service termination or cancelation.
Kind Regards
The Vuma Team
We apologize for the experience thus far.
Please contact your ISP to assist with your service termination or cancelation.
Kind Regards
The Vuma Team