Vuma continues to let me down

Vuma has done did it again! Exactly a week later we are back were we started. So last week Saturday they came to replace the router after I have struggled with them for 4 days. Yesterday (Friday 1 March) my internet went down. I Texted their whatsapp number, since that’s the only way I can communicate with them. Kept trying to get someone to assist from 14:00 until I went to bed at night! There was literally no response from them. To say I’m tired is an understatement.