NM
Nibe M
1 reviews | Active since Dec 2017
30 Jan 2024, 15:28
Vuma Connectivity down for 3 days without communication.
It’s been 3 days now without any connectivity. I logged a service request with Vodacom and every day when I do a follow up I am being told that it’s been escalated, yet we pay for this useless service. I work from home and I rely on this service hence I installed it in the first place. Vuma doesn’t care about their customers at all. Even their cables are all over the place . I regret the day I signed up for this service and wouldn’t encourage anyone to use them .
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Replies (3)0
Replies (3)
Vumatel's replyOfficial
30 Jan 2024, 16:02Good day Nibe Mmotlana
Thank you for getting in touch.
We have an outage in the area, our manhole was vandalized and cables were cut. We apologize for the inconvenience. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation.
We initiated communication with your Internet Service Provider (ISP) regarding any outage. Our team has reached out to them to facilitate communication directly with you, the end user. We are sorry that the message was never relayed to you.
Kind regards
The Vuma Team
Thank you for getting in touch.
We have an outage in the area, our manhole was vandalized and cables were cut. We apologize for the inconvenience. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation.
We initiated communication with your Internet Service Provider (ISP) regarding any outage. Our team has reached out to them to facilitate communication directly with you, the end user. We are sorry that the message was never relayed to you.
Kind regards
The Vuma Team
Vumatel's reply30 Jan 2024, 16:02
Official
Good day Nibe Mmotlana
Thank you for getting in touch.
We have an outage in the area, our manhole was vandalized and cables were cut. We apologize for the inconvenience. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation.
We initiated communication with your Internet Service Provider (ISP) regarding any outage. Our team has reached out to them to facilitate communication directly with you, the end user. We are sorry that the message was never relayed to you.
Kind regards
The Vuma Team
Thank you for getting in touch.
We have an outage in the area, our manhole was vandalized and cables were cut. We apologize for the inconvenience. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation.
We initiated communication with your Internet Service Provider (ISP) regarding any outage. Our team has reached out to them to facilitate communication directly with you, the end user. We are sorry that the message was never relayed to you.
Kind regards
The Vuma Team
NM
Nibe M's updateReviewer Update
31 Jan 2024, 11:18Well Vodacom hasn’t given any update or communication on this matter . Can I please get an update on when this issue will be resolved ?
NM
Nibe M's update31 Jan 2024, 11:18
Reviewer Update
Well Vodacom hasn’t given any update or communication on this matter . Can I please get an update on when this issue will be resolved ?
Vumatel's replyOfficial
31 Jan 2024, 11:34Good day Nibe Mmotlana
We do not have a turnaround time to share due to the magnitude of the damage. Repairs are still in progress.
Kind regards
The Vuma team
We do not have a turnaround time to share due to the magnitude of the damage. Repairs are still in progress.
Kind regards
The Vuma team
Vumatel's reply31 Jan 2024, 11:34
Official
Good day Nibe Mmotlana
We do not have a turnaround time to share due to the magnitude of the damage. Repairs are still in progress.
Kind regards
The Vuma team
We do not have a turnaround time to share due to the magnitude of the damage. Repairs are still in progress.
Kind regards
The Vuma team