Vuma cant keep to anything

I have placed an order for a fibre installation at my house on the 1st of February and selected Afrihost as my ISP as i have been a client for 7 years. evrything was in order got my router n the 2nd of February and so the waiting starts on Saturday 6th February i was concerned as i havent recieved any phone cals or emails from Vuma to schedule the installation so i phoned them to follow up on the phone call the lady asked me for my cell number first then for id number then for address to see if she can pick me up on the system so with all those details i was informed they cant pick up anything on my order (i dont exist) then i was asked for a VC number which i then requested from Afrihost while holding the line on another phone with Vuma so then i give her the VC number....gues what???i dont exist!!!! So on Monday i decided to give Afrihost a call again then i got through to an awesome agent who got Vuma to phone me almost immediately where they scheduled an appointment for today 11th February at 08;30 on Tuesday I got another call from Vuma where they said its scheduled for 13;00 on Wednesday 10th February on which 3 different technicians showed up at my premisis and the only thing they did was take the box off my fence and move it into the yard ''another guy will come pull the cable'' ''another guy will come do this or that''. Last night i contacted Vuma again to which they again told me they cant pick me up on the system...(i still dont exist can you believe it)/ Today 1th Februry i phone Afrihost again and they say its scheduled for 13;00 today its now 15;00 no sign of Vuma phone them again then i get put on hold then disconnected then phone again then get an apology for the poor service with a ref number that says they will attend to my problem within 3 working days.. Really Vuma you are just as poor service delivery as Telkom.