Vuma can I please have a working line that I have paid for

I have been experiencing issues with my connectivity since the beginning of April when I joined coolideas. The call has been escalated a zillion times to Vuma and previously Vuma would send technicians to my house but since last week I have been waiting for a call from vuma or a technician yet the only thing that comes through are the stupid surveys. on each survey I would write in detail my issue, I have provided screenshots and they keep telling me that the line is working. I haven't had internet at all now for a couple of days. till then the line was not stable it was dropping quite a bit and now I'm in a worse of position. Im a single mom who works from home as a facilitator, can you imagine what a nightmare it's been to run virtual classes with such a horrible network. We've gone through 3 different routers and a vuma box was changed but I'm still without fibre that I paid for.