AA
Alydia A

1 reviews | Active since Jun 2020

26 Jun 2024, 12:44

Vuma = bad service

Mweb and Vuma = Dissappointment and no internet We have moved on 1 June, activation requested for 10 June, still no internet to date, Vuma took their time to install an outside box, we have been given incorrect ONT boxes, telephone calls everyday, transferred from one person to the next. Vuma has still not activated the Fibre and Mweb is supposed to communicate but we have to wait again. The phone has been dropped in my ear, so many calls to them, still having this problem znx no internet. Thinking of just canceling everything and getting Rain, very disappointed.

0
Replies (4)
Vumatel
Vumatel's reply27 Jun 2024, 10:40
Official
Good day

Thank you for taking our call. Please note that we will be able to action your request as soon as we receive the serial number 
of your device.

Regards
The Vuma Team
AA
Alydia A's update27 Jun 2024, 11:38
Reviewer Update
I did send everything
AA
Alydia A's update29 Jun 2024, 08:23
Reviewer Update
Vuma has not resolved this issue, 3 weeks and still no Fibre, no internet, still no connection and only one person called promising to activate the ONT box, but we are still waiting for this to ne resolved
AA
Alydia A's update29 Jun 2024, 08:24
Reviewer Update
Nothing but disappointment from Vuma