nG
nomsa G

1 reviews | Active since May 2014

22 Nov 2023, 13:17

Vuma bad connection

I've being having endless problems with vuma connectivity, i don't have connection from Friday I'll log a call the gave me reference number ISP-*** still it's not fixed now wjen i contact their WhatsApp number iys saying they are aware and technicians are busy the whole week but end of the month i must pay full price

0
Replies (5)
Vumatel
Vumatel's reply22 Nov 2023, 14:47
Official
Good day Nomsa

Please note that we tried to make contact regarding your inquiry however the call went unanswered. Kindly note that we have configured your line and connectivity is restored and stable on our end. Kindly reboot to reconnect and advise.

Kind Regards
The Vuma Team

Best regards,

nG
nomsa G's update22 Nov 2023, 15:01
Reviewer Update
I missed your call because i was on another line, my matter is not resolved this is not the first time complaining about connectivity and ive done a speed
Vumatel
Vumatel's reply22 Nov 2023, 16:03
Official
Good day  Nomsa

Please contact your ISP to assist with their router configuration settings on their end, as connectivity is restored and stable on our end.

Kind Regards
The Vuma Team

Best regards,

nG
nomsa G's update22 Nov 2023, 20:52
Reviewer Update
I don't know what is ISP number, other words you saying i must just forget you will help me and just cancel my contract with you
Vumatel
Vumatel's reply23 Nov 2023, 10:29
Official
Hi Nomsa 

Your ISP is SADV and their WhatsApp number is below 

 *** 

Regards 
The Vuma Team 

Best regards,