VUMA AND WEB AFRICA

This is the worst experience ever.. So I paid my wifi twice in January, the 5th and the 29th of January.. 29th payment was made for Feb as I wasn't aware that I can't pay it like that.. Nw it's a whole mess to get back my money or for them to re-activate the account.. I've send the easy pay payments and bank statement, still everytime the agents have different stories. One agent even told me it's a mahalla payment.. Who in their right mind would give mahalla payments just like that. It's been a whole week already and lots of different stories by every agent.. I have paid streaming sites that I can't use. I can't use my tvs coz I have streaming sites and all they do is come with stories everyday. I would not even rate them a one out of 10..very very bad service and they can't even provide me with the necessary numbers or relevant people, only a bunch of useless agents that can't assist.. Very disappointed in their service.. They keep on telling me it's vuma