Vuma and Vox failure to prive services

Greetings

I am Prince, writing to formally lodge a complaint against the VUMATEL. My grievance pertains to their failure in providing me with satisfactory service since the 4th of July, when I subscribed to VUMA as My fibre provider. Up to this day, I have been redirected between Vuma tel and VOX, with conflicting information regarding the cancellation of my line. Despite my attempts to address this issue with the both parties, I have been consistently referred back to the technical team and vuma resulting in a frustrating cycle. This situation has not only cost me money and time, but has also caused emotional distress. I strongly believe that transparency and honesty are lacking in this matter.