AR
Amanda R
1 reviews | Active since Mar 2026
28 Mar 2026, 07:59
Vuma and Vodacom giving no feedback and timeframe
I have a fibreline with @Vodacom they have migrated to Vuma. 98 households have been without fibre for 5 days now. Every time I call Vodacom customer care they give me a diffrent story, one is that Vuma is not giving any feedback or time frame. No one is helping us with any feedback or clear answers. Does Vuma even exist seeing no one from Vodacom can get hold of them or get any aswers, and why did Vidacom migrated to Vuma if they are not going to give any cuatomer care.
Helpful (0)
Replies (6)0
Replies (6)AR
Amanda R's updateReviewer Update
29 Mar 2026, 07:49Day 6 without fibre and still no resolution or proper feedback.
I am now being told the issue is with Vumatel after migration, but Vodacom is unable to provide any updates or timelines. As the customer, I am paying Vodacom for a service, yet there is no accountability and no communication.
This situation is becoming extremely frustrating and stressful. We are now forced to spend large amounts on mobile data just to stay connected, with no indication of when this will be resolved.
Passing responsibility between Vodacom and Vumatel is not acceptable. Vodacom is my service provider and needs to take ownership of this issue and provide clear answers.
I urgently need:
A confirmed update from Vumatel
A realistic ETA for restoration
Feedback that is clear and honest
This has gone on far too long. Immediate action is required.
I am now being told the issue is with Vumatel after migration, but Vodacom is unable to provide any updates or timelines. As the customer, I am paying Vodacom for a service, yet there is no accountability and no communication.
This situation is becoming extremely frustrating and stressful. We are now forced to spend large amounts on mobile data just to stay connected, with no indication of when this will be resolved.
Passing responsibility between Vodacom and Vumatel is not acceptable. Vodacom is my service provider and needs to take ownership of this issue and provide clear answers.
I urgently need:
A confirmed update from Vumatel
A realistic ETA for restoration
Feedback that is clear and honest
This has gone on far too long. Immediate action is required.
AR
Amanda R's update29 Mar 2026, 07:49
Reviewer Update
Day 6 without fibre and still no resolution or proper feedback.
I am now being told the issue is with Vumatel after migration, but Vodacom is unable to provide any updates or timelines. As the customer, I am paying Vodacom for a service, yet there is no accountability and no communication.
This situation is becoming extremely frustrating and stressful. We are now forced to spend large amounts on mobile data just to stay connected, with no indication of when this will be resolved.
Passing responsibility between Vodacom and Vumatel is not acceptable. Vodacom is my service provider and needs to take ownership of this issue and provide clear answers.
I urgently need:
A confirmed update from Vumatel
A realistic ETA for restoration
Feedback that is clear and honest
This has gone on far too long. Immediate action is required.
I am now being told the issue is with Vumatel after migration, but Vodacom is unable to provide any updates or timelines. As the customer, I am paying Vodacom for a service, yet there is no accountability and no communication.
This situation is becoming extremely frustrating and stressful. We are now forced to spend large amounts on mobile data just to stay connected, with no indication of when this will be resolved.
Passing responsibility between Vodacom and Vumatel is not acceptable. Vodacom is my service provider and needs to take ownership of this issue and provide clear answers.
I urgently need:
A confirmed update from Vumatel
A realistic ETA for restoration
Feedback that is clear and honest
This has gone on far too long. Immediate action is required.
AR
Amanda R's updateReviewer Update
29 Mar 2026, 07:52Vodacom: Feedback | SR*** :
Hi there, this is Vodacom fibre support. We are following up with the fibre infrastructure provider regarding the ticket we logged on your behalf. We appreciate your patience and will update you as soon as we hear back from the provider. Thank you for choosing Vodacom Fibre! NoReply(2-18YNIET1).
Stil waiting
Hi there, this is Vodacom fibre support. We are following up with the fibre infrastructure provider regarding the ticket we logged on your behalf. We appreciate your patience and will update you as soon as we hear back from the provider. Thank you for choosing Vodacom Fibre! NoReply(2-18YNIET1).
Stil waiting
AR
Amanda R's update29 Mar 2026, 07:52
Reviewer Update
Vodacom: Feedback | SR*** :
Hi there, this is Vodacom fibre support. We are following up with the fibre infrastructure provider regarding the ticket we logged on your behalf. We appreciate your patience and will update you as soon as we hear back from the provider. Thank you for choosing Vodacom Fibre! NoReply(2-18YNIET1).
Stil waiting
Hi there, this is Vodacom fibre support. We are following up with the fibre infrastructure provider regarding the ticket we logged on your behalf. We appreciate your patience and will update you as soon as we hear back from the provider. Thank you for choosing Vodacom Fibre! NoReply(2-18YNIET1).
Stil waiting
AR
Amanda R's updateReviewer Update
30 Mar 2026, 04:52Dear vumatel and vodacom. Its been almost a week without fibre 98 households with no reason for this. Please its a new week i truly hope that this will be sortet out before the end of today
AR
Amanda R's update30 Mar 2026, 04:52
Reviewer Update
Dear vumatel and vodacom. Its been almost a week without fibre 98 households with no reason for this. Please its a new week i truly hope that this will be sortet out before the end of today
AR
Amanda R's updateReviewer Update
30 Mar 2026, 08:32Good day
Like i stated already its been a week almost
Today i hope to have fibre.
Like i stated already its been a week almost
Today i hope to have fibre.
AR
Amanda R's update30 Mar 2026, 08:32
Reviewer Update
Good day
Like i stated already its been a week almost
Today i hope to have fibre.
Like i stated already its been a week almost
Today i hope to have fibre.
AR
Amanda R's updateReviewer Update
30 Mar 2026, 11:07Dear Vumatel and Vodacom
Its 11.00 now stil no fibre stil no technical support.
Tomorow it will be a week without fibre without explanations for why.
Please sort this out today. No more excuses please. This is effecting our lives now.
Its 11.00 now stil no fibre stil no technical support.
Tomorow it will be a week without fibre without explanations for why.
Please sort this out today. No more excuses please. This is effecting our lives now.
AR
Amanda R's update30 Mar 2026, 11:07
Reviewer Update
Dear Vumatel and Vodacom
Its 11.00 now stil no fibre stil no technical support.
Tomorow it will be a week without fibre without explanations for why.
Please sort this out today. No more excuses please. This is effecting our lives now.
Its 11.00 now stil no fibre stil no technical support.
Tomorow it will be a week without fibre without explanations for why.
Please sort this out today. No more excuses please. This is effecting our lives now.
AR
Amanda R's updateReviewer Update
30 Mar 2026, 12:50Day 6/7 and still no fibre, no resolution, and no ETA provided.
This situation is completely unacceptable. Customers have now been without service for nearly a week, and there is still no clear communication, no confirmed fault, and no timeline for restoration.
Vodacom continues to say they are waiting on Vumatel, while Vumatel provides no meaningful feedback. As customers, we should not be caught between providers while paying for a service that is not being delivered.
This ongoing outage is causing financial strain as we are forced to spend money on mobile data daily.
Immediate action is required:
Confirm the exact cause of the fault
Provide a realistic ETA
Give proper updates instead of generic responses
If this is not resolved urgently, this matter will be escalated further through ICASA as a formal complaint for non-delivery of service.
This has gone on far too long.
This situation is completely unacceptable. Customers have now been without service for nearly a week, and there is still no clear communication, no confirmed fault, and no timeline for restoration.
Vodacom continues to say they are waiting on Vumatel, while Vumatel provides no meaningful feedback. As customers, we should not be caught between providers while paying for a service that is not being delivered.
This ongoing outage is causing financial strain as we are forced to spend money on mobile data daily.
Immediate action is required:
Confirm the exact cause of the fault
Provide a realistic ETA
Give proper updates instead of generic responses
If this is not resolved urgently, this matter will be escalated further through ICASA as a formal complaint for non-delivery of service.
This has gone on far too long.
AR
Amanda R's update30 Mar 2026, 12:50
Reviewer Update
Day 6/7 and still no fibre, no resolution, and no ETA provided.
This situation is completely unacceptable. Customers have now been without service for nearly a week, and there is still no clear communication, no confirmed fault, and no timeline for restoration.
Vodacom continues to say they are waiting on Vumatel, while Vumatel provides no meaningful feedback. As customers, we should not be caught between providers while paying for a service that is not being delivered.
This ongoing outage is causing financial strain as we are forced to spend money on mobile data daily.
Immediate action is required:
Confirm the exact cause of the fault
Provide a realistic ETA
Give proper updates instead of generic responses
If this is not resolved urgently, this matter will be escalated further through ICASA as a formal complaint for non-delivery of service.
This has gone on far too long.
This situation is completely unacceptable. Customers have now been without service for nearly a week, and there is still no clear communication, no confirmed fault, and no timeline for restoration.
Vodacom continues to say they are waiting on Vumatel, while Vumatel provides no meaningful feedback. As customers, we should not be caught between providers while paying for a service that is not being delivered.
This ongoing outage is causing financial strain as we are forced to spend money on mobile data daily.
Immediate action is required:
Confirm the exact cause of the fault
Provide a realistic ETA
Give proper updates instead of generic responses
If this is not resolved urgently, this matter will be escalated further through ICASA as a formal complaint for non-delivery of service.
This has gone on far too long.