Vuma and the stupid robot

I downgraded to R250 Wi-Fi last Friday, made a payment Monday evening as my payment date is on the 1st of each month. I have been trying to get a hold of an agent to assist with the activation. I am currently working from home and can't utilize my Wi-Fi. I have been buying data since the last 24 hours. I tried calling the complaints line from Cape Town and Rosebank however, the number does not go through. This is worst and appalling service I have ever experienced. It does not come as a surprise though given their reviews on the platform. Your NPS score is sitting on a minus (sies). You guys should really be ashamed of the level of service you offer. Nobody got back to me since Monday, that stupid robot can't even allocate an agent to assist. I have requesting day in and out. Hire more people if you need to.

I am happy to accept a refund should this matter not be resolved in the next 24 hours. The next step will be the ombudsman.

Your very irate client