VUMA and MWEB

I really do not know how I should feel. So, because of this OTP thing I could not update my banking details on Mweb. I even called and they could also not say why my OTP messages had stopped working suddenly. My payment went off 16 May 2024 and obviously declined (also bear in mind no 2nd or 3rd attempt and communication was made as per there T&C's) my internet was still working until the evening of 17th. I called them again the Saturday 18 May 2024 and somebody eventually assisted (thank you) me by sending a payment link and I updated my details and money went off immediately. I was told 10 minutes and services will be activated. But no, I called later the Saturday and was told my internet is active at Mweb but at Vuma it shows EXPIRED! but now nobody at Mweb can give me clarity as to how this happened and why services were terminated at Vuma but still active by them. Nobody can call the vuma people or even assist me at Mweb. No emails or calls can be done Via Vuma. What measures does mweb then Have in place to handle these situations. Spent over R300 airtime calling Mweb call centre just for them to say the query is logged and there is no turnaround time! disgusting services from both. But thanks to the 2 call centre agents Dillen and the Saturday guy for at least assisting. Some lady even cut my call while i was on the phone with her sending me back into the portal