VUMA and Afrihost is terrible!!

Item: Vumatel
Rating: 1
Author: Liza Z

Vumatel is the WORST lately. On the 4th of January 2021, we had connectivity issues - phones could connect via wi-fi, but my son's computer could not connect via LAN. I contacted Afrihost to reset my connection - this seems to help every time. After that my line was completely dead. It has been 18 days and two reference nos later, and NOT A PEEP FROM VUMA OR AFRIHOST. Afrihost says the problem is on Vuma's side, Vuma doesn't respond.! In the meantime, I am paying R1117 per month for a 100 MBS line, - with no internet for the last 3 weeks!!! Then I am not even mentioning the fact that I NEVER get more than 30 MBS. VUMATEL, I wish I could give you negative stars!!!!! I left a stinking review on your Facebook page and you still didn't even bother to contact me. Maybe other people think twice before signing up.

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Liza Z's updateReviewer Update

25 Jan 2021, 10:17

So on Saturday morning, I felt I had waited long enough to have my problem fixed. I called Vumatel directly - even if they tell you not to call them. According to Vuma they had looked into both escalations, found nothing wrong with my line, and closed the ticket. Which was why no-one contacted me. Turns out there is nothing wrong with my fibre - the problem was on Afrihost's end. Vuma, thank you for helping me sort out who the real culprit is/was. Prior to this problem, I had only had excellent service from you, and I hereby retract my bad review.

Liza Z's update25 Jan 2021, 10:17

Reviewer Update