Vuma & Afrihost lies about the service they can provide

15 April 2020 - Placed order for Fibre in Linden . Afrihost website said that I had fibre and accepted my order with1 week installation. Installation fee debited of my account immediately

23 April 2020 - I follow up, Afrihost says we just called Vumatel and your complex actually does not have Fibre - you need to send consent from body corporate. I send consent from body corporate to Vumatel and Afrihost.

04 May 2020 follow up email to Ushma at Vumatel - she doesn't have staff as its lock down - my understanding is that companies that are providing Fibre were deemed essential staff during lock down

Numerous calls to Afrihost and still nothing....

08 June 2020 - Called Afrihost again to follow up only to be told they have escalated to Vumatel who is waiting for feedback from the body corporate.

Here I am more than 2 months in and still waiting for service that I have paid for. Staff at Afrihost told me I can go ahead and cancel the order.