Vuma: 72-Hour wait just for service feedback. Pathetic Service!

This has to be the 6th time my Fibre line has dropped. Now Vuma has changed the policy for calling support at their offices, and rather your ISP first to troubleshot then escalate the problem to Vuma. Once it has been escalated from your ISP's side, Vuma responds with a SMS and email stating there is a 72-hour wait for feedback. This doesn't necessarily mean they have worked or checked your line.

Let's do the math on how many days I have paid for Internet and have not received it. 72*6(number times line has been down) = 432/24 hours in a day = 18 days.

This is completely unacceptable as there is always an issue and then a hurry and wait! I was told my line is high priority due to the number of times it has dropped.

Terrible service. Expect feedback in 72 hours.