vuma

I recently joined Vuma and i opted for debit order because i believed that it would make things easier for me unlike going to the stores to pay every month and i must say it was the biggest mistake since from the day the had to debit it was a story and i had had to change to another bank because i thought maybe there's a problem with the bank, so every month, so now i have paid rather they have debited my account last week Wed 04.09.2024 but I'm still not connected, I have been trying to get help since last week and i was told that i should wait for 24 to 48 hrs but still I'm disconnected and what makes me angry is that no one is doing a follow up because i have to explain the situation to each and every consultant that i get hold off, I have send bank statement and proof of payment but I'm still not getting any help and yet i have paid the full amount and come month end i have to pay full amount again