Vox/Vumatel WORST SERVICE PROVIDERS!

On Sunday a tree fell on the Fibre cable and damaged it while trees where cut. I reported the fault with Vox and they told me the line is working while I stood with the ripped Fibre in my hand. On Monday morning I did a follow up with technical team they said that Vumatel has 72 hours business working days. I have bee 'n following up every single day only to hear that it has been escalated and someone will come out. It has been 6 days today. I haven't been able to work and cannot contact any of my clients on email. I have missed very important online meetings because of this. They are arrogant and ***********! I would rather suggest some other service provider as they are quick to that their money but doesn't provide the service!