VOX-VUMATEL: SERVICE IS EVEN WORSE THAN I THOUGHT!!!

The facts: Vumatel fibre has previously been installed at my address. All that needs to be done is that the routers need to be connected. AT MOST A 10 MINUTE JOB.

BUT... it is three weeks later. Nothing! Nada. Ziltsh.

And here is what is currently happening (4 days after my previous review!): 1. When I try to get VOX on the line, I have to wait for a long time... then goes through to a consultant.... gets put on hold again.... and then just get disconnected. They never respond to or give any indication that they received my emails. The consultants are in ‘n hurry and do not listen to my explanation of the problem. Either they believe that I am stupid... or they are in such a haste that they do not care. This is really bad.... bad... bad... customer service. 2. Vox is blaming Vumatel for the problem. But they gave Vumatel instructions to create a new fibre site. While it is already existing at my house. And I told them that it is the case. Right from the beginning. But they just don’t listen. 3. Vumatel is blaming Vox for the delay. And (even though I requested it) do not communicate with me personally to get it fix. They respond (cudos to them fir that) to my complaints on Hellopeter and just stubbornly refuses to contact me personally to get it sorted out. When I answer them on Hellopeter it takes another day before they respond. Definitely out of sync with my repeated requests to urgently get the problem fixed. 4. It seems like these 2 companies don’t communicate with each other. Vumatel is asking me (through Hellopeter) for information about my account at Vox account. And when I contact Vox I just get a shrug. It is seemingly my problem. Whilst the TRUTH IS THAT THEY (AS A COMBINED SERVICE PROVIDER) CANNOT OR WILL NOT COMMUNICATE WITH EACH OTHER. 5. In the meantime I have to pay unnecessary high prices for data on my privately owned router to do my work (which is mostly done on the internet). But, seemingly, that does not matter at all.

(TO BE CONTINUED...)