VODACOM FIBRE LINE WHICH IS PROVIDING BY VUMATEL

I HAVE BEEN CONTACTING VODACOM FIBRE FOR THE LAST 2 1/2 WEEKS TO REPAIR MY VODACOM FIBRE LINE WHICH IS PROVIDING BY VUMATEL AT MY HOUSE. 2 GUYS FROM VUMATEL CAME OUT ON MONDAY NIGHT TO MY HOUSE AND GOT ON MY ROOF. THEY TOLD ME THAT THERE IS A CABLE BENT OR DAMAGED AND THE CABLE MUST BE REPLACED FROM THE POLE TO MY HOUSE. LUCKY FROM VUMATEL TOLD ME THAT THEY WILL PHONE ME THE NEXT DAY FROM THEIR OFFICES TO ARRANGE FOR AN APPOINTMENT TO COME AND FIX MY FIBRE. I HAVE BEEN CALLING THEM 3 TO 4 TIMES PER DAY SINCE MONDAY AND I AM STILL WAITING FOR THEIR CALL TO ARRANGE FOR AN APPOINTMENT TO COME TO MY HOUSE TO FIX MY FIBRE. THIS IS UNACCEPTABLE AND I NEED MY FIBRE BECAUSE I AM WORKING OVER WEEKENDS FROM MY HOUSE, BUT NOT DURING THE WEEK. THE 2 GUYS FROM VUMATEL TOLD ME THAT ITS A LONG JOB, WHICH CAN TAKE UP TO 2 HOURS TO BE FIXED. I AM PAYING FOR THIS FIBRE AND I WANT THIS TO BE SORTED OUT STILL TODAY AND I EXPECT FROM THEM TO PHONE ME BEFORE END OF BUSINESS TO ARRANGE FOR AN APPOINTMENT WITH ME TO FIX SAME AT MY HOUSE.