Vodacom and Vumatel efficiency and appalling

My boyfriend got fibre from Vodacom/Vumatel on Nov 2nd..after receiving a confirmation of the purchase, we were not contacted to arrange delivery by RAM. We had to make a call to follow up and were told that we were meant to send documentation for RICA. We sent through the documents and had to call the next day to find out if they had received them or not. Then Vumatel people came to install the fibre but didn't bring the Router. Upon calling yet again, the router was delivered the next day. We installed it but don't have access to the internet. I called yet again and spoke to someone who said they would log a call and the internet should be active in 24 hours. Obviously this didn't happen which meant I had to call again and I was told the same call would be logged and I called again today and the same call was going to be logged.

The entire experience has been sloppy, tardy and utterly ineffective. I demand to have this fixed without me having to constantly prompt you every step of the way. For a network that claims to be the best, your service has been shockingly disappointing and frustrating to say the least