Victimizing Their Customers

On 13th September 2024, we were busy cleaning and moving around furniture, then we noticed the fibre cable had come out of the wall (Probably because it one the table closest to the wall, because it was not mounted since the last Technicians that came to repair the line never mounted it)

So we contacted our service provider (Web Africa) which then ensured technicians came out the Saturday. When they arrived I was busy and I asked my wife to assist them.

First they told het that there's no connection coming from across the road, which made no sense, cause that was never I problem before. Then I came to hear that they had to say, and then Niyaaz told me Vuma is probably gonna charge us and send us a quote for the line to be replaced since this has happened before. But then I asked why would they charge us when it's not our fault.

When the previous technician came to repair the line, he knew that the line was more likely to break again if they router is not mounted and we would have to keep moving it around every time we clean, because how else..?

He agreed with me that it's was reckless of the previous technician to not secure the router and that we were not at fault. But also maintained that Vumatel would probably still charge us for a new instalation. In the same breathe he mentioned that Vumatel's quote would probably be about R1200 or more, but that he could do it for us for R600. He also added that we shouldn't tell anyone(especially Vumatel) that he offered to us for less because he's gotten into trouble before for doing that.

Then I rep**** I might take him up on his offer but I'm gonna wait for Vumatel to send me their quotation first. Then he gave me his number and then left.

But the next week I still haven't gotten a quote from Vumatel or any other form of communication, so I followed up with Web Africa and they told me that Niyaaz and his partner had reported that it was a mice bite, which was an absolute lie. So I told them that, but they said that there's nothing they can do If the technicians reported it like that but they would escalate my query to Vumatel.

The next day Niyaaz phone me first to explain why they out in a false report. According to him, he was not thr main technician but only the assistant. And he just took a picture of the cable from inside the house and send it to his partner "the main technician" who was sitting in the bakkie outside the yard and he decide to report it that way.

So I asked him why don't they then correct the report and tell the truth instead of thr mouse bite lie. Then he rep****, it doesn't matter what they report of how they report it, I was still gonna be charge and have to pay. So then I asked him to email me the documentation that states that, no matter what the fault is and even if they make a false report, I (the customer) was still gonna have to pay. Because experience has taught me that they aren't trust worthy because we agree one thing and they just do another. So they can lie to my face just to cover their tracks and it doesn't matter what they tell me they're probably gonna do something else. So he said he's gonna email me the documents, but never did. A couple of minutes later his friend/work colleuge called me from the same number and was telling me exactly what Niyaaz had previously told me, to which I rep**** the same "send me the documentation that states that" and again he never did.

So to reiterate, I never received any quotations from Vumatel or any other form of communication from them or anyone else stating I would have to pay for a new line installation, so it was/is impossible to "refuse to pay" anything that I did not receive.

So I would like to ask Vumatel to please provide me with the proof that they have sent me quotations and that I refused to pay it please.

Futhermore they should really look at the integrity of their technicians or the technical companies like Britelink, that they sub-contract their repairs & maintenance to, because really.. How many other people/incidents haven't they falsely reported in order to make quick money off them. Because they obviously know the people that receive quotations are rather pay them R600 instead the R1200 or more that Vumatel is charging them.