Vey disappointed with the customer service offered, i have been in contack with Vodacom as my ISP and no one seems to know what happening with my account as i have enquired about downgrading my vuma reach package and have been sent from pillar to post up

Vey disappointed with the customer service offered, i have been in contack with Vodacom as my ISP and no one seems to know what happening with my account as i have enquired about downgrading my vuma reach package and have been sent from pillar to post up until today i don't have internet as there has been lots of confusion with my account. Each day i have spent roughly 45 minutes to an hour on calls to Vodacom from the 04th May 2026 and still no solution. Each day the has been an escalation to Vuma project managers which i can't speak to and my order is still not activated. Wrong order cancelled, i have to keep repeating the same story each day