ND
Nashwin D

1 reviews | Active since Dec 2024

03 Dec 2024, 10:34

Very very bad service.

I book an installation in June. Paid for it and cancelled it but up to today I have not had a refund. I was told it will be added as credit to my new account but nothing. I am now stuff with out wifi and I must pay again to have it activated and wait for a refund.

There is not number to call and when chatting the chats get closed so you have to start over. They leave no notes so for 6 months I had to repeat the same story.

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Replies (1)
Vumatel
Vumatel's reply03 Dec 2024, 13:29
Official
Good day Nashwin Dirks

Please contact your ISP for any assistance with billing and refund inquiries, as an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.

Kind Regards
The Vuma Team