Very very bad service

Really Bad service. Internet been off for 4 days now. They keep on escalating the issue and yet nothing I being done to fix my line. The work that I do is online and I haven't been able to work for the last 4 days and this is the 3rd time this month my internet has been off. They don't really care about their customers as long as they making money. I have lost all together 9 days of work this month alone and that is 9 days I am not getting paid for as I would not work. I spoke to 7 different agents since line was disconnected and they keep on telling me they will escalate it. How many times does it need to be escalated. Every day my internet is down I am loosing money. This by far the worse service I every received. I mailed the complains department they could not even assist me they just give me generic answers.