Very Slow, No Communication

I am extremely disappointed in the lack of communication from Vumatel. I made an order via the Vumatel website for a fibre product. It was confirmed and was told I would be contacted for installation booking. I have been waiting for communication from Vumatel for almost a month. I have even called to set up a booking for installation, and was told several times that someone would call me. Nothing. I was told the whole process would take 2 weeks max including installation and activation. Now I call them and get the same feedback that i should wait. How long???? This is causing an inconvenience. Even considering considering altogether.