Very poot response on issues experience and activation

I have app**** for Fibre on the 13th of November 2024 9 December 2025 still no connection. Vumatel informa MWEB that they have a delay in installations. They installed 2 weeks ago and the line is still not active. Tickets have been logged and closed without resolving the issue. I had to open another ticket and they state reinstallation required.