Very poor Services

---------- Forwarded message --------- From: Johan Rowan Jacobs <***> Date: Sat, Nov 25, 2023, 15:07 Subject: Re: Activation To: Amanda Mabaso <***>, Grace Molale <***>, <***>, <***>, <***> Cc: <***>, <***>, <***>, Jason Modlinne <***>, Neo Thulare <***>, <***>, <***>

Please see response from Afrihost, te problem lies with Vumatel, please activate the services urgently,

On Sat, Nov 25, 2023, 12:11 Johan Rowan Jacobs <***> wrote: Afternoon,

If you can't resolve this issue then I'll have to look for alternative options, because I can't wait and I don't know what's going on or if you will be able to resolve this issue or not,

Please supply me with a router and data in order for me to be connected so long, you can't expect me to be without data, the payment was done on the 21st already and I need to be connected?????????????

Johan Jacobs.

On Fri, Nov 24, 2023, 15:44 Johan Rowan Jacobs <***> wrote: Keeping quiet and not telling me what's going on won't let the problem go away, looks like customer services is not a priority with you

On Fri, Nov 24, 2023, 14:51 Johan Rowan Jacobs <***> wrote: Good day All,

How far are you with this issue, I would like to be connected before this weekend, I've got research and studies that needs priority?

Please advise accordingly,

Johan

On Thu, Nov 23, 2023, 16:19 Johan Rowan Jacobs <***> wrote: Good day,

Someone from Brite link was here and they've changed the Modem, but it wasn't picking up, this is the second modem that are being changed in two days, when is this matter going to be resolve because payment was made on the 21st of November already?

Johan

On Thu, Nov 23, 2023, 13:12 Johan Rowan Jacobs <***> wrote: Good day,

Regarding the reported matter, I'm still without internet connection, no one is updating me on what is going on, how long I'm going to be without internet connection, what is the problem that you can't activate the services, etc,

Will await your urgent response,

Johan Jacobs

On Wed, Nov 22, 2023, 15:08 Johan Rowan Jacobs <***> wrote: Hi Amanda,

The technician came, but it looks like the issue hasn't been resolved, he said that he will escalate the matter, can you please follow up and get this sorted out please?

Johan

On Wed, Nov 22, 2023, 10:06 Amanda Mabaso <***> wrote: Thank you for your response.

They will come out; a technician has been assigned and they will get in touch once they are enroute.

Kind regards

Amanda

From: Johan Rowan Jacobs <***> Sent: Wednesday, November 22, 2023 10:05 AM To: Amanda Mabaso <***> Subject: Re: Activation

CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise sender and know the content is safe.

Hi Amanda,

Thank You for coming back to me, do you perhaps know how long it will take, will your maintenance staff have to come out to the premises or will they do it via your system?

Thank You,

Johan

On Wed, 22 Nov 2023 at 09:56, Amanda Mabaso <***> wrote:

Good day Johan

Thank you for your email.

Your activation has failed, and we have logged a ticket for maintenance to check the fibre line (Ticket #***).

Kind regards

Amanda

From: Johan Rowan Jacobs <***> Sent: Wednesday, November 22, 2023 8:56 AM To: Grace Molale <***>; Amanda Mabaso <***>; SocialEmail.Agent <***> Cc: Dietlof Mare <***> Subject: Fwd: Activation

CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise sender and know the content is safe.

Good Morning,

Hope you are doing well,

Can you please assist me with the below request?

Thank You,

Johan Jacobs.

---------- Forwarded message --------- From: Johan Rowan Jacobs <***> Date: Tue, 21 Nov 2023 at 16:32 Subject: Activation To: <***>

Good day,

Regarding the attached and the above matter,

Will it be possible if you could do me a FAVOR and get my line activated urgently, we need it for research and studies, I know it's a lot to ask but can you please assist me with this?

Thank you for your time and assistance,

Johan Jacobs - Address: 51 Pagoda Road, Buffalo Flats, East London, Eastern Cape, 5209, Identity Number: ***

Regards Amanda Mabaso Email: *** www.vumatel.co.za

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