GW
George W

1 reviews | Active since Dec 2018

05 Jul 2023, 15:12

Very poor service from Vumatel.

Have had an intermittent issue on my line for the past 7 weeks that has to be logged through my ISP. On a daily basis the feedback I get is that Vumatel have reconfigured the line but the issue persists. It is difficult for me to comprehend that a firm can keep getting a complaint of the same nature daily and their resolution remains the same. They clearly do not care about service or do not have staff that are competent in resolving issues. Unfortunately, I am stuck as there are no other fibre operators live in our area, so I am stuck with lousy service. If you are considering fibre to the home think again before letting an ISP convince you to go with Vumatel.

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