Very poor service from Vumatel

I migrated from Cool Ideas to Mweb on 5 Feb 2021. Cool Ideas sent a cancellation confirmation with reference number ***. I was using a prepaid service with Cool Ideas.

I made mayment with Mweb, and received a message from Vumatel with the new fibre router login details on 5 Feb 2021. I tried to connect to the router and the WiFi service message on the router connection is that there is " no Internet access". Since then, I have been on long calls with Mweb daily(up until 9 Feb, and maybe still today 10 Feb) being moved around from their Sales, IT department, and finally the back office where my ticket was finally logged with Vumatel. I have been hanging on for dear life on these calls(and sacrificing work time) and frustrated that there is no response from Vumatel. I don't have time to be on calls with Mweb every single day just to hear that Vumatel may or may not fix the problem on the day. The problem I am told is that Vumatel hasn't connected my fibre to Mweb's IP address. So basically the fibre line is in limbo?

My business is losing income and I am running a phone bill with Mweb, and have to daily recharge with data(on my mobile!) just to keep my business working somewhat. This is unnecessary if I am paying for a service and activated for that service but CAN'T USE IT!

A company like Vumatel should be more transparent and available to the customer in these type of situations and not be dragging their feet behind the ISPs that are doing their part.

I am prepared to take up a complaint with Icasa to report Vumatel's poor service and then if they still don't resolve this issue, then I will be taking this matter to court. Don't for a moment think that consumers are not protected. In such cases, especially in times where our economy is so bad, and people are doing all they can to produce an income, Vumatel should be delivering their best and not be contributing to a broken economy. If they can't get their act together, then consumers will make sure a company that is more reliable takes the business from Vumatel.

Please do better Vumatel!

My landline contact number is ***. My account number with Mweb is ***4. My email address is ***. Account holder is Graham Visser.