mK
mubeen K
1 reviews | Active since Feb 2017
02 Nov 2019, 10:30
very poor service by afrihost and vumatel
I used to admire the service from Afrihost when i had my Adsl with them. I recently switched to Fibre on the 10/2 line and i get throttled as soon as i try to upload anything. I have contacted Vumatel And Afrihost many times to complain and all they do is pass the buck and dont resolve the issue. Afrihost keeps asking for test results which they already have from the 2 times i sent it to them. I asked to speak to the manager but nobody can give me details of teh manager or even ask the manager to call me back. I have lost complete faith in both Afrihost and Vumatel. Their service is completely pathetic in resolving issues.
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Replies (2)
Vumatel's replyOfficial
02 Nov 2019, 11:25Good day Mubeen
Thanks for making contact with us.
Kindly make contact with your ISP with regards to speed issues and they will assist you.
Kind regards
The Vuma Team
Thanks for making contact with us.
Kindly make contact with your ISP with regards to speed issues and they will assist you.
Kind regards
The Vuma Team
Vumatel's reply02 Nov 2019, 11:25
Official
Good day Mubeen
Thanks for making contact with us.
Kindly make contact with your ISP with regards to speed issues and they will assist you.
Kind regards
The Vuma Team
Thanks for making contact with us.
Kindly make contact with your ISP with regards to speed issues and they will assist you.
Kind regards
The Vuma Team
mK
mubeen K's updateReviewer Update
02 Nov 2019, 11:48Thank you for your reply.
Afrihost has said that there is no problem on their side. They said the problem is on Vumatels side. below is the response received from afrihost on the 22nd October:
"We have received below update from Fibre ops Supervisor
==
line is at -24.7db...which is awful. we dont throttle and zero need to do so. light levels are higher than they should be but within the vuma limits. but we certainly arent throttling or shaping.
=="
Afrihost has said that there is no problem on their side. They said the problem is on Vumatels side. below is the response received from afrihost on the 22nd October:
"We have received below update from Fibre ops Supervisor
==
line is at -24.7db...which is awful. we dont throttle and zero need to do so. light levels are higher than they should be but within the vuma limits. but we certainly arent throttling or shaping.
=="
mK
mubeen K's update02 Nov 2019, 11:48
Reviewer Update
Thank you for your reply.
Afrihost has said that there is no problem on their side. They said the problem is on Vumatels side. below is the response received from afrihost on the 22nd October:
"We have received below update from Fibre ops Supervisor
==
line is at -24.7db...which is awful. we dont throttle and zero need to do so. light levels are higher than they should be but within the vuma limits. but we certainly arent throttling or shaping.
=="
Afrihost has said that there is no problem on their side. They said the problem is on Vumatels side. below is the response received from afrihost on the 22nd October:
"We have received below update from Fibre ops Supervisor
==
line is at -24.7db...which is awful. we dont throttle and zero need to do so. light levels are higher than they should be but within the vuma limits. but we certainly arent throttling or shaping.
=="