Very poor

We, the residents of Glenlilly Crescent In Kuilsriver have not been having internet since 08/05/2026. There’s a new development happening next to our Complex. On their digging, they accidentally cut the WiFi cables that were installed by Vumatel during the installation. Accordibg to the Developer there are no vumatel cables indicated on the plans for that site. So Vumatel who laid the fibre cut corners while installing the cables. We as the residents and payers of the service Vumatel provides, have taken this matter up with vumatel and they need to restore and fix this issue.

We have been liaising with all the parties involved: Developer, Vumatel and our various ISP about this matter and Vumatel is the dragging.

At the end of the month we’ll be expected to pay full monthly premiums to our ISP’s and we therefore require reimbur*****ts for these days by Vumatel. We are spending a lot from our pockets, some of us are working from home and are now inconvenienced by this. Our homes are now dis functional, no tv, no nothing.

This is pure disrespect and incompetence by Vumatel, and we require speedy intervention.