Very frustrating!

So we reported our wifi down on Wednesday. Yesterday very friendly Vumatel technicians spent hours resolving the issue only for us to discover that the service goes up and down like a yo-yo. We work from home and now have a backlog of 3 days and 3 nights on our work. Loss off income, no entertainment and hours communicating with our service provider and a couple of dozen resets, all to no avail. Now we wait to see who comes this time and when and what they might achieve.